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November 20, 2024

#36: Chris Voss | Good Things Happen When You Run To Trouble

with Chris Voss
#36: Chris Voss | Good Things Happen When You Run To Trouble

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On this Episode of Unbound Conversations

Chris Voss, a former FBI hostage negotiator, unpacks high-stakes hostage negotiations and effective communication strategies in life and leadership.

Chris has taught negotiation courses at Harvard and Georgetown Universities and is the author of “Never Split the Difference”. Chris explains how to use empathy, specific key questions, proactive listening, emotional processing and more to ensure you reach the best possible outcome in any complicated conversation. We even explored how Chris would navigate a negotiation with Volodymyr Zelenskyy and Vladimir Putin!

Chris also shares the magic of why showing up – no matter the chaos – is what life is all about.

This episode will support anyone looking to understand the science behind human behaviour that drives action, improve their interpersonal abilities and communication skills and those who want to keep a level head in heated discussions.

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About the Guest

Chris Voss
Chris Voss

Chris Voss is a former Federal Bureau of Investigation (FBI) agent who was the lead negotiator in many high-risk, high-consequence cases. Chris has taught negotiation courses at Harvard and Georgetown Universities and is the author of the book “Never Split the Difference.”

Prior to becoming the FBI lead international kidnapping negotiator, Chris served as the lead Crisis Negotiator for the New York City Division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), and the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.

Drawing on his 24-year tenure in the Bureau and training by not only the FBI but also Scotland Yard and Harvard Law School, Voss teaches a popular Masterclass and is the Founder and CEO of The Black Swan Group.

Show Notes

  • Negotiating a peace deal between Ukraine and Russia
  • Applying tactical empathy techniques
  • FBI communication tips
  • Understanding Inherent Human Behaviour
  • Real peace through collaboration

Resources

Chris Voss on LinkedIn

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Chris Voss on Instagram

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The Black Swan Group

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The Black Swan Group’s Newsletter

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Never Split The Difference by Chris Voss

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The Full Fee Agent by Chris Voss and Steve Shull

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Focus by Daniel Goleman

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